You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
1 - 3 Day Event Courses
For all courses that include a manual that is downloaded at the time of registration, the cost of registration is non-refundable as the intellectual property has already been released. We appreciate being advised if you are unable to attend. If we are notified of cancellation up to 3 days in advance, a gift certificate for the same course can be issued for an event in the future. No shows are non-refundable and non-transferable.
Natural BioEnergetics/ HK Courses: (including Self Care Certificate and Practitioner Training Course sets)
Deposits to register for any course are non-refundable. They may be held in trust towards any training or course for a period of 12 months.
Fees paid towards a course are refundable up to one month (30 days) in advance of the start date, minus the $100 deposit. Cancellation after 30 days, is 50% refundable up to 7 days prior to the start date. All fees paid can be fully 100% credited towards any course offered by East House Natural Health within 1 years time.
Fees paid on payment plans for the 6 month Certificate Program must be completed as scheduled. Any course not completed during that time can be made up at the next course offering. Locations may vary based on availability which may require travel in order to complete within the 12 months. The same refund policy applies to these programs as listed above.